Marketing and Customer Support Specialist

  • May 09, 2024
  • Sales & Marketing
  • Full time
  • Remote
  • 1655 to 2775 USD
Customer Support
Google Ads
English advanced

We are seeking a highly motivated and detail-oriented Marketing and Customer Support Specialist to join our dynamic team. In this role, you will be pivotal in bridging the gap between marketing and customer support, ensuring that our customers' experiences are engaging, seamless, and effectively integrated with our marketing strategies.\n\nResponsibilities:\n1. Develop and implement creative marketing campaigns that enhance customer engagement and retention, leveraging your skills in Google Ads and other digital platforms to maximize reach and effectiveness.\n2. Craft compelling content for diverse marketing channels, including blogs, social media, and email campaigns, ensuring consistency in tone and brand message.\n3. Offer top-tier customer support, responding to inquiries, resolving issues, and maintaining high customer satisfaction levels. Your ability to empathize with customers and swiftly resolve their concerns will be key.\n4. Utilize your skills as a Virtual Assistant to manage and streamline administrative tasks, enhance workflow efficiency, and support the marketing team with data entry, schedule management, and project tracking.\n5. Analyze campaign performance and generate detailed reports on key metrics to guide future marketing strategies and improve customer support practices.\n\nQualifications:\n- Proven experience in marketing and customer support roles.\n- Strong working knowledge of Google Ads and other digital advertising platforms.\n- Exceptional writing and content creation skills with an ability to produce engaging content for various audiences.\n- Professional experience as a virtual assistant or in a similar role, demonstrating strong organizational skills and the ability to manage multiple tasks simultaneously.\n- Excellent communication skills, both verbal and written, with an aptitude for building relationships with customers and team members alike.\n\nJoin our team and contribute to our mission of delivering outstanding service and innovative marketing solutions. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth within a supportive and collaborative work environment.

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