Multilingual Customer Support Specialist with Technical Skills

  • May 09, 2024
  • Programming & Tech
  • Full time
  • Remote
  • 855 to 1815 USD
Microsoft Excel
Microsoft Office
English advanced

Are you a customer-centric professional with a knack for problem-solving and a talent for languages? We are seeking a dynamic Multilingual Customer Support Specialist to join our global team. This position requires a unique mix of technical proficiency and customer service expertise, making it a perfect role for someone who thrives in a fast-paced, multicultural environment. As a Multilingual Customer Support Specialist, you will be the first point of contact for our customers, delivering exceptional service across multiple channels including phone, email, and live chat. Your responsibilities will extend beyond mere interaction; you will solve complex issues, provide detailed product information, and help customers navigate through their user experiences with ease. Proficiency in Microsoft Office, especially Excel, and basic HTML knowledge will allow you to efficiently manage and analyze customer queries and reports. A substantial part of your role will involve using your translation skills to assist non-English speaking customers and help localize software, making it more accessible to diverse user bases. This position not only demands technical skills like HTML for understanding and resolving minor web issues but also requires an empathetic approach to handle customer support with finesse. The ideal candidate should have exceptional verbal and written communication skills in at least two languages, one of which must be English. The ability to stay calm under pressure, a proactive attitude in solving problems, and a deep understanding of customer behavior and expectations are crucial. You will be expected to maintain high customer satisfaction ratings and contribute to team targets. We offer a competitive salary, comprehensive benefits, and opportunities for career advancement in a supportive and respectful environment. If you feel that your skills and attitude fit the role, and you are excited about using your technical and linguistic abilities to support a global customer base, we would love to hear from you. Join us in shaping the future of customer support with state-of-the-art technology and a commitment to excellence in service.

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About Free the Freela

With a mission to propel the best Latin American talent to new frontiers. We stand out as an innovative startup that has redefined the way professionals in Latin America connect with job opportunities around the world.

Faster to hire talents than going alone
Saved on rectruitment and retention cost
Average years of working experience

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