Senior Technical Support Engineer - AWS/Network Administration

  • May 10, 2024
  • Programming & Tech
  • Full time
  • Remote
  • 855 to 1655 USD
Customer Support
Electrical Engineering
Technical support
English advanced

Are you passionate about leveraging your technical expertise in Electrical Engineering and IT to solve multifaceted customer issues? Do you get excited at the thought of working on dynamic cloud computing environments and maintaining complex network infrastructures? If your answer is yes, then come join us as our new Senior Technical Support Engineer, where your efforts will directly enhance our customer support capabilities in the ever-evolving tech industry. As a Senior Technical Support Engineer at our innovative company, you will be at the forefront of handling high-level technical support issues related to Amazon Web Services and Network Administration. This challenging yet rewarding role not only requires an in-depth knowledge of electrical engineering principles but also a seasoned expertise in AWS and advanced network troubleshooting techniques. Your day-to-day tasks will include debugging complex network problems, providing solutions to optimize system performance, and ensuring the reliability of our cloud services. Your role will involve direct interaction with customers to understand their technical issues and providing them with feasible solutions swiftly and effectively. Your ability to document recurrent technical problems and collaborate with engineering teams to resolve them will be crucial. Moreover, you will be mentoring junior engineers and leading by example in terms of technical prowess and customer service excellence. To excel in this position, you should have a proven track record of managing and administrating network operations, extensive experience with AWS, and a solid understanding of electrical engineering concepts. Certification in network administration such as CCNA or AWS Certified Solutions Architect will give you an edge. Excellent problem-solving skills, the ability to handle multiple tasks concurrently, and superior communication skills both written and verbal are essential to succeed in this role. Join us and be part of a team that values innovation and customer satisfaction above all. Your contributions will not only make direct impacts on the company's operations but also advance your professional growth in this fast-paced tech environment.

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