eCommerce Community Support Specialist

  • May 11, 2024
  • Programming & Tech
  • Full time
  • Remote
  • 1095 to 2455 USD
Community management
Microsoft Excel
Customer Support
English advanced

Join our dynamic, fast-paced team as an eCommerce Community Support Specialist where you will be the bridge between our products and our customers. Our ideal candidate is someone who combines strong interpersonal skills with a deep understanding of community management, customer support, and eCommerce systems to create an engaging and supportive environment for our users. As an eCommerce Community Support Specialist, you will be essential in managing online interactions, ensuring customer satisfaction, and maintaining a positive community atmosphere. Your primary responsibilities will include monitoring and moderating discussions within our community platforms, using Microsoft Office tools to analyze customer feedback trends, and leveraging Microsoft Excel to create and maintain reports that help us better understand our community's needs. Your role will also involve resolving customer issues efficiently, providing detailed product information, and coordinating with the eCommerce team to suggest improvements based on community feedback. We require a proactive problem-solver who is skilled in Microsoft Excel and Office with a track record of successful community engagement and customer support. You should have a keen eye for detail, exceptional organizational skills, and the ability to multitask in a dynamic eCommerce environment. If you have a passion for enhancing user experience and enjoy working in a collaborative team setting, this position will provide you with the opportunity to grow professionally and make a significant impact on our business. We offer a supportive workplace where creativity and initiative are rewarded, and diversity is celebrated, providing you with the tools and freedom to flourish in your career. Apply today to become a vital part of our exciting journey, driving customer interaction and satisfaction in the thriving world of eCommerce.

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About Free the Freela

With a mission to propel the best Latin American talent to new frontiers. We stand out as an innovative startup that has redefined the way professionals in Latin America connect with job opportunities around the world.

60x
Faster to hire talents than going alone
+70%
Saved on rectruitment and retention cost
+4
Average years of working experience

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